FAQs

At Snooper, we aim to provide excellent customer service to all of our customers. On this page, we have answered some of the most frequently asked questions about buying from Snooper, including payment, delivery and returns. Should you have a question that is not featured below, please don’t hesitate to get in touch.

To speak a Snooper representative, you can either call our sales team on 01928 579 579 or our support team on 0333 121 2252. Alternatively, fill in our online enquiry form and we will get back to you.

For quick access to an answer to our frequently asked questions, click on the question below:

Orders

  • How can I make payment?
  • Can Snooper (Performance Products Ltd) guarantee having items in stock?
  • How can I view an order I have made?
  • Can I make changes to my order if I’ve made an error?
  • How will I receive order confirmation?
  • What happens if there is a delay on my order?
  • Can I cancel an order?

Shipping and Delivery

  • How long will my delivery take?
  • How will my delivery be made?

Returns

  • Can I return an item?
  • What do I have to do to receive a full refund?
  • Do I need to pay for postage on returned items?
  • How will I receive my refund?

Privacy and Security

  • What information does Snooper (Performance Products Ltd) collect and how?
  • What does Snooper (Performance Products Ltd) do with my personal data?
  • Where can the Snooper (Performance Products Ltd) privacy policy be found?
  • Does the Snooper (Performance Products Ltd) privacy policy cover other websites?

Orders

How can I make payment?

Payment of goods can be made by credit or debit card or by cheque. If paying by cheque, please make it payable to Performance Product Ltd and allow five working days for the funds to be clear before the product(s) can be dispatched.

Can Snooper (Performance Products Ltd) guarantee having items in stock?

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

How can I view an order I have made?

To view your order, log into the site and view your account. A full progress report will be available.  

Can I make changes to my order if I’ve made an error?

You are able to correct errors on your order up to the point at which you click ‘Confirm and Make Payment’ on the final page of the ordering process.

How will I receive order confirmation?

If you have supplied Snooper (Performance Products Ltd) with your email address, you will be notified by email as soon as possible to confirm receipt of your order and confirm details. Acceptance of your order will take place upon dispatch of the product(s) ordered.

What happens if there is a delay on my order?

Occasionally, the dispatch of your order may be delayed. This can be for various reasons, such as material shortages, import delays or higher demand than anticipated. Snooper (Performance Products Ltd) will make every effort to keep you informed.

Can I cancel an order?

Customers have the right to cancel any order placed online or via telephone until dispatch of item(s). Cancellation refunds will be processed within seven calendar days.

For item(s) that have been dispatched, all goods must be returned to Snooper (Performance Products Ltd) unused and undamaged in its original packaging (including any promotional gifts) within 14 calendar days from receiving the delivery. Snooper (Performance Products Ltd) reserves the right to deduct the amount you are refunded if items are not returned in full.

Shipping and Delivery

How long will my delivery take?

All items ordered through www.snooper.co.uk will be delivered within three working days from time of order. If there should be a delay to your order, we will endeavour to contact you as soon as possible.

How will my delivery be made?

All items will be delivered via courier and will require a signature upon delivery. If you are not available when the product is delivered, the courier will leave a calling card and retry the next working day. If the delivery cannot be made on the next working day, the courier will leave instructions on how to arrange a collection from the delivery hub. Packages will be held for a maximum of seven days.

Returns

Can I return an item?

Yes. To exercise your right to return the received goods, all goods must be returned to Snooper (Performance Products Ltd) within 14 calendar days from receiving the delivery of your original order.

Returned items should be sent to:

Snooper (Performance Products Ltd) Headquarters
Cleaver House
Sarus Court
Manor Park
Runcorn
WA7 1UL

What do I have to do to receive a full refund?

For a full refund, all products must be returned unused and undamaged with all the original packaging and any promotional gifts also supplied. If items are not returned in full, Snooper (Performance Products Ltd) reserves the right to deduct a discretionary percentage of the original purchase price.

All goods are your responsibility until they reach the Snooper (Performance Products Ltd) warehouse and are signed for. All returned goods will be inspected upon arrival. Please allow 14 calendar days for a refund to be processed once goods have been received.  

Do I need to pay for postage on returned items?

Customers are required to pay for postage of non-faulty returned items. For incorrect/faulty products, please call Snooper (Performance Products Ltd) before returning an item to discuss the returns procedure.

How will I receive my refund?

Refunds will be credited to the debit or credit card used for payment at the point of purchase and you should be notified by email once the refund transaction has been completed.

Privacy and Security

What information does Snooper (Performance Products Ltd) collect and how?

The information we may collect via this website includes:

  1. Any personal details you type in and submit, such as name, address, email, etc.

  2. Your IP address, which is your computer’s individual identification number and is automatically logged by our web server

  3. Your preferences and use of email updates (if you select to receive email updates on products and offers), which are recorded automatically by the emails Snooper (Performance Product Ltd) send

What does Snooper (Performance Products Ltd) do with my information?

Any personal information Snooper (Performance Products Ltd) collects from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect may be used:

  1. To process your order or provide after-sales service

  2. To note your interest in the Snooper (Performance Products Ltd) website

  3. To send you information about other products by Snooper (Performance Products Ltd)

  4. To comply with legal requirements

In some instances, your data may be used by a third-party organisation to carry out certain administrative activities, including processing and sorting data, monitoring how customers use the Snooper (Performance Products Ltd) site and issuing emails on behalf of Snooper (Performance Products Ltd).

Third parties will not be allowed to use your personal information for their own purposes.

Where can the Snooper (Performance Products Ltd) privacy policy be found?

To read the Snooper (Performance Products Ltd) privacy policy, click here.

Does the Snooper (Performance Products Ltd) privacy policy cover other websites?

The Snooper (Performance Products Ltd) privacy policy only covers this website. Any other websites, which may be linked to through this website, are subject to their own policy, which may differ from this one.

How do I update my account information?

Log into your online account and all account information can be updated once logged in. If you have any problem with updating your information, please call 01928 579 579 or email customerservices@snooper.eu and a member of the Snooper team will be able to assist you.